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Family Presence and Visitors
Suburban Hospital supports patient-and family-centered care and recognizes that family members and loved ones are an important part of a patient’s care team and essential to patient health and well-being. The patient defines who is a “family/partner in care,” and the “family/partner in care” can be based on biological, legal or emotional relationships. The “family/partner in care,” as defined by the patient, is welcome 24 hours a day according to the patient’s wishes.
Visitors are guests of the patient or family and, in some cases, may be relatives. Visitors are encouraged to visit during the hospital visiting hours of 8 am to 9:30 pm. Children supervised by an adult are welcome to visit and are not restricted by age.
All partners in care and visitors must be free of communicable diseases, including colds and flu, and must respect the hospital’s infection control policies.
Click here to learn more about family presence and visiting.
Paid parking for patients and visitors is available in designated areas throughout Suburban Hospital’s parking lot and in the parking garage adjacent to the hospital on Lincoln Street. There is limited first-come, first-served parking for people with a disability near each entrance. Valet parking is also available for $6 for the first 3 hours and $12 for more than 3 hours. Parking fees are posted and charged weekdays between 9 am and 5 pm (collected until 8:30 pm). Fees are charged per hour and range from $2 to $10. Visitors can pay with cash, check, or credit card.Smoking
In order to promote health, control the practice of smoking where it presents a health or fire hazard to patients, employees or the general public, and comply with Maryland State Law, smoking is not permitted in any area of the hospital. In November 2007, Suburban Hospital joined all Montgomery County hospitals and Frederick Memorial Hospital in making our campuses tobacco-free, meaning that tobacco use is not permitted inside Suburban Hospital buildings, on our parking lots, or anywhere on or around the facility grounds.
Since we opened our doors almost 70 years ago, Suburban Hospital has been dedicated to improving the health of those we serve and creating a supportive workplace where our staff can be successful. Going tobacco-free is another way we live out these goals and promote a healthy environment for all of our patients, visitors, volunteers, physicians, contract staff, and employees.Translation Services
Every patient has a right to have medical information about their care translated into a language they understand. Suburban Hospital provides translation services in any language via a specially designed phone interpretation service. The system allows a conversation to be translated by a certified medical interpreter via a three-way phone. The interpreter can identify the language needed for translation and provide the interpretation. For more information about the system, visitors or patients can ask any nurse on the patient care unit.Hotels and Area Dining
To accommodate patients, family, or other visitors from out of town, volunteers at the hospital's Information Desk in the main lobby can provide details about hotel and restaurant options near Suburban Hospital. The Bethesda Marriott (301-897-9400), Bethesda Hyatt Regency (301-657-1234), and Bolger Center (1-866-578-6600) offer discounted rates for families of Suburban Hospital patients. Please mention Suburban Hospital when inquiring about a reservation. Room availability and discounts are based on availability and are not guaranteed.Gift Shop
Suburban Hospital’s Gift Shop, located on the 1st floor by the main elevators, stocks a wide variety of items appropriate for patients and visitors, including toiletries, snacks, cards, books, magazines, flower arrangements and other unique gifts. The Gift Shop is open most weekdays from 9:30 am to 8 pm, and weekends noon to 4 p.m. The Gift Shop is operated by the Suburban Hospital Auxiliary for the benefit of the hospital. For medical reasons, flowers and plants are not permitted in patient rooms in the Intensive Care Unit or Cardiology Center. If you have questions about the appropriateness of a gift for a particular patient, please ask the nursing staff.