8600 Old Georgetown Road | Bethesda, MD 20814

New Directions

Issue: Winter 2009 - 2010

President's Message

Brian Gragnolati, President

A decade ago, the report, "To Err is Human," by the Institute of Medicine (IOM), revealed that thousands of people were dying in hospitals each year as a result of preventable medical errors. Based on estimates from two major studies, the report was at once a wake up call and a call to action for health care providers across the country to institute policies and practices to ensure greater patient safety and quality of care. Ten years later, the commitment to patient safety is now firmly woven into the fabric of our culture at Suburban Hospital.


Today, hospitals are required to report data about safety and quality to state and national regulatory organizations, such as The Centers for Medicare & Medicaid Services (CMS).  At Suburban Hospital, we take this reporting another important step further by being one of the few hospitals in the country that voluntarily reports its quality and safety measurements on our Web site.


See how Suburban Hospital measures up nationally on four Core Measures: Heart Attack Care, Heart Failure Care, Pneumonia Care, and Surgical Infection Prevention at www.suburbanhospital.org/Quality/default.aspx. Along with our scores, you can see what initiatives are underway to improve in each area. We believe you should have access to information that can help you make an educated decision about where to go for care.


Numbers can tell only part of the story. Our greatest measure of quality is through your feedback. When you share your patient experience with us by completing the satisfaction survey we send to your home, you become our partner in helping Suburban Hospital provide the highest quality of care available to you and your family.


Here's wishing you a happy and healthy holiday season.

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