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Service Excellence

  • The Positive Patient Experience – Physician Benefits

    • Perceived quality of care by patients and family members

    • Improved reputation in the community

    • Increased referrals

    • Higher scores on public reporting

    • Better communication with hospital staff, patients, and family members

    • Fewer phone calls and call-backs from staff, patients and families

  • Service Excellence Presentation

  • Contact Information:

    • Administrative Patient Liaison – 301-896-2000

    • Nancy Miller, MHA, Corporate Director of Service Excellence and Physician Support Services – 301-896-3043


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